Your altitude programme should never stop because your equipment does
Service is not an extra but part of every programme. This is what you can expect from us, from delivery to aftercare. Where it differs per country, we say so.
Professional delivery
In the Netherlands, Belgium and Luxembourg an Altitude Specialist brings your system to your home on an agreed day. Elsewhere in Europe we ship it by courier, with track & trace.
Installation
In the Benelux our technician places the tent over your bed, connects the generator and tests the system until everything works. Elsewhere in Europe you set up the system yourself with the manual; if something does not work, we help you by phone or email.
Personal setup
Your starting altitude and progression schedule are matched to your goal and experience. You get instruction and an oximeter.
Altitude guidance
Guidance based on your goal, programme, response and progress. Questions about your SpO₂ or progression? We help.
Technical support
Questions about your generator, tent or meter? Our support helps you quickly, by phone or email.
Replacement service
Generator not working? We replace it, so your altitude programme never stops because your equipment does. Outside the Benelux we arrange the replacement with you personally.
Collection or return
In the Benelux we collect the system after your programme; nothing to pack or ship. Elsewhere in Europe you send it back at your own cost in its original packaging.
Aftercare
We stay available after your programme: for a next goal, a follow-up programme or a purchase with rental credit.
Rent first, buy later
50% of your rental amount is deducted from the purchase invoice of your system.
Delivery, installation and collection on this page are about renting. Did you buy a system? You see the shipping costs at checkout in the shop; for support, maintenance and revision you can turn to us. Service and maintenance
What you get depends on where you live
In the Netherlands, Belgium and Luxembourg we come to your home ourselves. Elsewhere in Europe we ship your system by courier. The programme, the system and the guidance are the same everywhere.
Netherlands, Belgium and Luxembourg
€125 per week, plus a one-off €90 for delivery and installation
- Delivery
- An Altitude Specialist brings the system to your home on an agreed day.
- Installation
- We install and test the system at your home.
- Instruction and guidance
- Personal instruction at the installation, then guidance through My Altitude, phone and email.
- After your programme
- We collect the system from your home, at no extra cost.
- Payment
- At delivery, in cash to our Altitude Specialist, or in advance by invoice if you prefer.
- Cancellation
- Free of charge until delivery.
Elsewhere in Europe
Available in Germany, Denmark, France, Italy, Austria, Finland, Spain, Sweden, and Portugal.
€150 per week, plus a one-off €90 to €140 for shipping, depending on the country
- Delivery
- By courier with track & trace, once the invoice is paid.
- Installation
- You set up the system yourself with the manual. If something does not work, we help you by phone or email.
- Instruction and guidance
- Instruction in the manual and in My Altitude, guidance by phone and email.
- After your programme
- You send the system back in its original packaging. You arrange and pay for that return shipment yourself.
- Payment
- By invoice, two weeks before delivery. We ship as soon as it is paid.
- Cancellation
- Free of charge until the invoice, two weeks before delivery.
All prices include VAT. You see your exact total for your period and country in your request, before you send anything.
Do you live in another country? We are happy to look at what is possible personally. Get in touch
Every generator has a passport
Every Altitude Dream generator has a unique number and a digital passport: maintenance history, half-yearly checks, noise measurements and filter status. We always know the condition of your system, before it is in your home.
Example
Dream Generator
AD-GEN-0027
- Maintenance historyOverhaul in our own service centre
- InspectionDone
- Sound measurementMeasured and recorded
- HEPA filterIn good order
How we guide you
After the delivery your programme continues in My Altitude: one reading, one piece of advice a day, and a clear view of what you build up.
- One reading every morning
- Your saturation decides what you do in the evening: a setting up, hold, or a setting down.
- Hours at altitude
- You see what you build up every day: nights, hours and your altitude in metres.
- We keep an eye on it
- Our Altitude Specialists see the same figures and alarm symptoms reach us at once. Your coach can follow along if you wish.
My Altitude
Good evening Thomas
Kilimanjaro (5895 m) · Monday 23 November
Your programme
Night 12 of 35
Thursday 29 October · 23 nights left after tonight
Tonight
2,145 m
setting 6.5, as high as the Col du Tourmalet
90.5 of 280 hours at altitude
Guidance active7 of 7 recent mornings filled in
- Last night:
- Sat 21 Nov
- Collection:
- Sun 22 Nov
- Departure:
- Mon 23 Nov