Your altitude programme should never stop because your equipment does
Service is not an extra but part of every programme. This is what you can expect from us, from the first delivery to aftercare.
Professional delivery
We bring your system to your home on the agreed day, in the Netherlands, Belgium and Luxembourg and by appointment across Europe.
Home installation
Our technician places the tent over your bed, connects the generator and tests the system until everything works.
Personal setup
Your starting altitude and progression schedule are matched to your goal and experience. You get instruction and an oximeter.
Altitude guidance
Guidance based on your goal, programme, response and progress. Questions about your SpO₂ or progression? We help.
Technical support
Questions about your generator, tent or meter? Our support helps you quickly, by phone or email.
Replacement service
Generator not working? We replace it, so your altitude programme never stops because your equipment does.
Collection
After your programme we collect the system. Nothing to pack or ship.
Aftercare
We stay available after your programme: for a next goal, a follow-up programme or a purchase with rental credit.
Rent first, buy later
50% of your rental amount is deducted from the purchase invoice of your system.
Every generator has a passport
Every Altitude Dream generator has a unique number and a digital passport: maintenance history, half-yearly checks, noise measurements and filter status. We always know the condition of your system, before it is in your home.
After delivery the programme continues, digitally
Whoever rents or buys gets a programme, not just a system. In My Altitude Dream you see where you stand and what comes next, and we are one message away.
Go to My Altitude Dream- Your programme
- Day x of y, with the progression the Advisor calculated for you.
- Tonight
- Tonight's sleeping altitude and whether you are on schedule.
- Morning SpO₂ check-in
- Log your morning value in thirty seconds; it steers the next step.
- Support and passport
- Questions about your response or your system: one message, with your generator's Equipment Passport attached.