Clear agreements. As it should be.
At Altitude Dream we like to keep things simple. We make sure your system is delivered in good condition and that you know how to use it. In return we ask you to treat our equipment with care and to approach altitude responsibly.
Below you will find the agreements that go with that.
Delivery & receipt
When we deliver your system at home in the Netherlands, Belgium or Luxembourg, we check together that the products are in good condition. You confirm this on receipt by signing the delivery note.
When we ship your system by courier, you check on receipt yourself that everything is complete and in good condition. If something is missing or damaged, please let us know straight away.
These terms and conditions apply to the delivery and use of our products. By signing the delivery note or paying the invoice you agree to them.
Careful use
Our systems are high-quality technical products. We therefore ask you to use them carefully and according to the instructions supplied.
If damage occurs during the rental period, or if there are clear signs of use beyond normal wear, the cost of repair or replacement may be charged to you.
A clean start. And a clean return.
Every customer appreciates receiving a clean, well-kept system. That is why we ask you to leave the altitude tent clean at the end of the rental period.
If you send the system back yourself, as with a delivery outside the Benelux, pack it clean and carefully in its original packaging. You arrange and pay for that return shipment yourself.
That way we keep our systems in top condition together.
Warranty on purchases
Purchased products come with a standard warranty period of 2 years, unless stated otherwise for the product in question.
Damage to the altitude tent caused by use, such as tears or breaks, is not covered by this warranty.
Altitude calls for responsibility
A hypoxic environment simulates the lower oxygen availability found at altitude. That is what makes altitude training effective, but it also calls for responsible use.
By using our systems you declare that you are medically fit to spend time in a hypoxic environment.
You remain responsible for your own medical fitness and for the way you use the system. If you have any doubt about your health or your fitness for altitude, we advise you to consult a doctor beforehand.
Cancelling
Before delivery you cancel free of charge: in the Netherlands, Belgium and Luxembourg until delivery, elsewhere until the invoice you receive two weeks before delivery.
Has the rental period already started and do you decide to stop early? The remaining rental amount cannot be refunded.
Do you have questions, or is something during your rental period not going as expected? Please get in touch. We are happy to think along with you.
Finally
Terms exist to make agreements clear, not to make them more complicated than necessary.
Have a question about anything? Feel free to contact us. We would rather help you personally.
Company details
Altitude DreamA product of Levamondo vofBergstraat 241850 Grimbergen · BelgiumVAT BE0896571196Still unclear about something?
We would rather explain it to you in person.